Terms and Conditions
Your use of the company web site (the "Site") and our services, including phone orders and inquiry, is governed by the policies, terms, and conditions set forth below. Please read the following information carefully. By using this site or submitting an order for products or services, you indicate your acceptance of, and agreement to be bound by, the terms and conditions set forth below. If you do not agree to these terms and conditions, please do not use this site and please do not submit any orders for products or services. The terms and conditions posted on this website, including the rma policy, are public information and must be adhered to by anyone doing business with us unless there is a written contract signed by an officer of our company.
GENERAL TERMS AND CONDITIONS:
We use the services of third party contractors who update our website, we do our best to keep the information on the website as accurate as possible. Customers will agree that we are not liable for mismatched product pictures nor mistakes in product information. We will only guarantee that we ship the product named on the invoice.
Our sales representatives are forbidden to make any claims on product or services, especially over the phone. Once again, we can only guarantee that the products named in your invoices will be shipped. Any additional provisions to your purchase must be made for in writing.
Customers shall agree that each item in a multi-item purchase from us shall be treated independently unless stated otherwise in the memo section of their order. That is, defect, replacement, and cancellation of one item does not constitute the voiding of the entire purchase. Each item shall be considered independently for warranty or refund purposes unless the customer has stated otherwise in the invoice memo.
Customers shall agree that under absolutely no circumstances will shipping be refunded once we ship.
It is the customer's responsibility to look over their email confirmation and make sure all shipping, billing and item purchased are correct. If you do not get an email confirmation, call us to see if the order went through. Do not submit multiple orders or you will end up paying full restocking and shipping fees!
Order cancellation will be accepted by phone with a sales representative or over the web (only before the order is processed). It cannot be done over email or by leaving voice mails. You can confirm order cancellation by checking the order status online. Cancellation on orders already charged carry a $10 + 3% credit card processing handling fee. Shipped orders cannot be canceled under any circumstances.
Material fee for boxes, transportation, etc. are included in the shipping fee with the exception of shipping insurance and calculated on per shipment basis. Customers shall not be liable for additional shipping charges for purchases we choose to ship in multiple packages unless they request and agree to shipping upgrades and upgrade fees.
Customers shall agree that we will not liable for shipper's shipping delays. In such cases, customers may petition for a shipping rate adjustment if packages do not arrive within the shipping company's promised timeframe but in no way is our company required to do so.
Trademarks
All trademarks and registered trademarks displayed on the site are the trademarks of their respective owners, and are not intended to imply any endorsement or affiliation between us and these companies.
Making Purchases
If you wish to purchase products offered on the site, you will be asked to supply certain information, including but not limited to credit card or other payment information. You agree that all information you provide to us will be accurate complete and current. You agree to pay all charges incurred by authorized users of your account and credit card or other payment mechanism at the prices in effect when such charges are incurred. You will also be responsible for paying any applicable taxes, and shipping and handling charges relating to your purchases.
Shipping Delays
Once an order is shipped, it is up to UPS to deliver the product, we will not be able to stop the shipment once it is shipped. If UPS loses the package, UPS will put a tracer on the package. Tracers take around 3 days for air packages and 7 business days for ground packages. We will not be able to ship out replacement packages until UPS confirms that the package is lost/will not be delivered to its destination and they will reimburse us. Without confirmation from UPS, we will not know for sure if you will get two shipments if we ship out another one. Another delay is if there is no one to sign for the package, every package we ship usually requires a signature, if a package is returned to us because no one was available to sign for it or the address was input incorrectly at the time you enter the order, you will be charged again to ship it out a second time.
Pricing and Typographical Errors
Due to the fast pace of the computer industry, all prices are subject to change without notice. We make every effort to list the most accurate, up to the minute information. Despite our efforts, some items on our website may be mis-priced. If a product is listed at an incorrect price due to a typographical, photographical, or technical error or error in pricing from our vendors, we reserve the right to refuse or cancel any orders placed for a product listed at the incorrect price.If our credit card has already been charged for the incorrect price, we will immediately refund your card and cancel your order. You may also repurchase it for the correct price if you wish to.
Due to the volatility in pricing for computer products, we do not match competitor's pricing and we will not offer price protection beyond the 24hours of purchase. E.g. if Intel drops the price of a processor 5 days after your purchase, that is beyond our control and our cost for that same processor when we shipped is also much higher than our current selling price. We will not be able to refund the difference since we had to purchase the processor at a much higher cost to send it to you when you placed your order.
Order Acceptance Policy
Your receipt of an electronic or phone order confirmation does not signify our acceptance of your order. We reserve the right at any time after receipt of your order to accept or decline your order for any reason.
Disclaimer and Limitation of Liability as to Products Sold
All of our products are guaranteed against defects for 30 days from the date of the invoice. EXCEPT AS EXPRESSLY STATED HEREIN, OUR COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR WEB SITE. EXCEPT AS EXPRESSLY STATED HEREIN, WE EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS SITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO US ARISING FROM ANY PRODUCT SOLD ON OUR WEB SITE SHALL BE THE PRICE OF THE PRODUCT ORDERED. IN NO EVENT SHALL OUR COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCT SOLD.
Disclaimer and Limitation of Liability as to Web Site
OUR WEB SITE AND THE MATERIALS THEREIN ARE PROVIDED «AS IS». WE MAKE NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE COMPANY WEB SITE, THEIR OPERATION, CONTENTS, INFORMATION, MATERIALS OR YEAR 2000 COMPLIANCE. WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE SITE OR THEIR USE, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT OUR COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES SHALL NOT BE LIABLE FOR DAMAGES ARISING FROM THE OPERATION, CONTENT OR USE OF OUR WEB SITE. YOU AGREE THAT THIS LIMITATION OF LIABILITY IS COMPREHENSIVE AND APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, COMPENSATORY, SPECIAL, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
Title Transfer
We retain title to parts and complete systems purchased until the said purchaser pays for items in full at which time the title passes to purchaser.